Office Policy

We are dedicated to providing the best possible care and service to you.  An essential element of your care and treatment is understanding your financial responsibilities.  If you have any questions about these policies, please discuss them with our staff members.

Health Insurance

We are contracted with most insurance plans to accept assignment of benefits.  Our office will file your visit to your insurance company, and will only collect your co-pay and or deductible when it applies.  Please note:  Our contract with your insurance carrier requires us to collect your co-pay at each visit.

If you have insurance coverage with a plan that we do not have prior agreement with, the charges for your care and treatment are at the same time of services. In the event your health plan determines a service to be "non-covered", you will be responsible for the complete charge.

Referrals

It is your responsibility to obtain a valid referral from your primary care physician when required by your insurance company.

Disability/Insurance Forms/Copy of X-Rays

There is a $10.00 per form charge to fill out disability and insurance forms. Please mail or leave them at the front desk along with your payment. Forms will not be completed until payment is received. Please allow at least 5 working days for processing. We will call you once we have completed your request to arrange for you to pick them up. There is a $20.00 fee for copying x-rays.

Medication Refills

Refill for medication prescribed by your doctor should be obtained by calling your pharmacy to request the refill. Please do not call the office. Refills are not approved after normal business hours, weekend, or holidays, so please call in your refill request in time for the pharmacy to contact our office.

Cancellation Policy

Our office will make every effort to confirm your scheduled appointment, but it is ultimately your responsibility to cancel or reschedule when necessary. APPOINTMENT MUST BE CANCELLED WITHIN 24 HOURS OR THERE WILL BE A $50.00 CHARGE TO THE PATIENT ACCOUNT.

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